FAQ

1. How do I place an order with 2020Sharp.com?

   It is very simple and easy. Click on the picture of the glasses, which you have chosen. Have your prescription in front of you for reference. Select your size, fill your prescription and follow the steps to check out. If you need any assistance with choosing the right glasses or lenses or help with the check out, please call toll free 1 -855-66-SHARP. Our friendly staff will be always happy to help you.

   You can also check our Shopping Guide and follow the steps as described - just few clicks and you are done.

2. When will I receive my order?

   You can expect to receive your new glasses within 15 Business Days for all US orders – we will deliver y your glasses directly to your door. Please make sure information was provided completely.

3. How soon will I receive my items after my order placed?

   It depends on the shipping method and the item processing time:

   1. Shipping Method: Delivery time varies with shipping method, which you have chosen.
   2. Item Processing Time: There are different processing times for different items. Average processing time is 3 to 15 working days; however, this varies with according to the item’s stock status and the type of the lenses. The delivery may be delayed for holidays.

4. What shipping methods do you have?

   Currently, we can process and ship your order to you via USPS Priority Mail. Tracking number is NOT provided and you will receive order within 15 Business Days US shipping. The shipping is FREE of ALL ORDERS in US.

5. Can I track the processing of my order? How can I do this?

   To track your order please log in to your PayPal account and you will be able to see the status of your order. You can also contact our Customer Service:

   Email: click this

   Phone: 1 -855-66-SHARP

   Fax: 1-888-600-6345

6. Can I Cancel My Order?

   Yes. Orders may be cancelled within 48 hours of being placed (if they have not already shipped). After that time, the standard return or exchange policy applies.

7. How do I return my item?

   We really hope that you will be glad with your eyeglasses. But in case that you are not completely satisfied with your eyeglasses, you may return them to us. Please follow the next steps:

   1. Contact the Customer service via e-mail.
   2. Pack your return securely, in the original package, and include a print copy of your completed on-line order (a copy from your e-mail, which you have received from us, after placing your order).
   3. Do not forget the case and the cleaning cloth, if included in the order.
   4. Provide us with tracking number. We refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

8. How do I contact you?

   Email, call, or write us a letter—we are always happy to hear your comments and answer your questions.

   You can e-mail us:

   click this

   You can call us toll free:

   1 -855-66-SHARP

   You can fax us:

   1 -855-66-SHARP

   You can write us:

   2020sahrp.com

   707 County Line Road

   Highland Park, IL 60035

   USA

9. What happens if I enter my prescription information incorrectly?

   Do not worry, we will fix it. Please have your order number with you and contact us as soon as possible. You may contact us via e-mail click this or toll free 1 -855-66-SHARP. Make sure that you have the right prescription with you.

10. Can I use no-line bifocals with fashionably smaller frames?

    Yes. Progressive lenses will allow you to use smaller frames while maintaining terrific vision at all distances. The visual channel that progresses from distance vision to near vision is wider, and more accurate for that 'Tween' vision necessary for clarity in the area too far for close, and to close for far. It is a wonderful lens for desktop and computer use as well. Please note, that in a few of the especially small frames, not all frames can be a successful candidate for a progressive lens. With this in mind, our opticians will help you with a proper fit.

11. How often should I get a new pair of glasses?

    This is a personal concern that can address many issues. You should change your eyeglasses when you feel that your existing eyeglasses no longer are supporting your needs, lifestyle, or taste. In any case a visit to your doctor should not be only considered when you feel it is time for new glasses. You should visit your eye doctor at least once every year, unless otherwise instructed by your eyecare provider.

12. Do sunglasses really help to keep my eyes healthy?

    We cannot stress this enough...YES! You know how the sun's UV rays can harm your skin-wrinkles; premature aging and skin cancer are some of the dangers of unprotected sun exposure. The same rays that age and damage your skin can and will hurt your eyes as well. Strong sunlight, and artificial light from sources like welding arcs or tanning lamps can burn the surface of the eye, much like sunburn on the skin. Reflected sunlight (from the water, for example) is particularly dangerous. There is also evidence that exposure to UV light can contribute to the development of eye diseases that commonly occur as we age, such as cataract and macular degeneration.

13. How can I stop glare at night or at a computer?

    There can be many causes for this condition. However, many times this problem can be alleviated, or even dismissed, with the use of "AR" (Anti Reflective) Lenses. First and foremost, however, annual or semi annual eye exams are the ONLY avenue to your eye health and the ONLY resource to ascertain the correct reason or cause for any eye ailment! That being said and once any medical or physical condition is removed as a possibility of cause, then the perfect solution for glare on computer screens, or glare from night driving would be AR (Anti Reflective) Lenses

14. How often should u have an eye exam?

    It's necessary to see an optometrist or ophthalmologist regularly in order to keep your eyes in good working order. Diseases and conditions of the eye can often be treated successfully if caught early. Eye professionals recommend that everyone see an eye doctor at least every three years. Children should have eye exams as part of their routine medical preventative care. Babies should have their eyes checked at six months to screen for eye diseases Adults who wear eyeglasses or contact lenses must see their optometrist every year in order to keep their prescriptions current. Adults should have an eye exam at age 40 to screen for age-related eye diseases such as cataracts, macular degeneration, glaucoma and presbyopia. This screening can also detect early signs of diabetes, high blood pressure and other diseases. After this screening, adults with no eye conditions or corrective lenses should see their eye doctor every year or two for routine vision checks.

15. Are progressive lenses better than bifocals?

    Progressive lenses are different from bifocals, offering different advantages and disadvantages. For someone that wants lenses without visible lines, and lenses that have graduating levels of vision correction, progressive lenses may be just the answer. They are however, more expensive than traditional bifocals, and remember many times you can get away with simple no-line bifocals. That said, some people prefer progressive lenses and have little trouble with some of the more common side effects associated with using them (including headaches or dizziness). You can always try them and see what happens. Your eye doctor is the best person to advise you on the best type of lenses for your eyes, based on the quality of your vision.

16. What is the difference between soft and hard contact lenses?

    The concept of a contact lens was first thought up by Leonardo da Vinci in 1508. For centuries the idea of contact lenses captured the scientific and medical imagination, but it was not until the early 1970s that modern materials were developed to make them comfortable enough for people to actually use. Today, contact lenses are more comfortable, more durable, and last longer than ever before. If you are unsure which contact lenses are the right choice for you, here is a comparison between hard and soft contact lenses.

17. What is an Optometrist?

    An optometrist is an optometry doctor and their professional degree entitles them to be titled 'OD'. An optometrist specializes in prescribing glasses, contact lenses, vision therapy and low vision devices. Optometrists can detect and treat some diseases whilst performing eye examinations but will refer most diseases to an ophthalmologist. Most optometrists are not qualified to perform any eye surgeries. Optometrists are qualified to examine the internal and external structure of the eyes and to diagnose eye diseases like glaucoma, cataracts and retinal disorders. They can diagnose vision conditions like nearsightedness, farsightedness, astigmatism and presbyopia. Optometrists also do testing to determine the patient's ability to focus and coordinate the eyes, and to judge depth and see colors accurately. Optometrists prescribe eyeglasses and contact lenses, low vision aids, vision therapy and medicines to treat eye diseases. As primary eye care providers, optometrists are an integral part of the health care team and play a key part in the health care system. They are skilled in the co-management of care that affects the eye health and vision of their patients and are the first people you may see before referral to other eye care professionals.

18. Why Does my Prescription Expire? My Vision has not Changed!

    Eye doctors recommend regular check ups at least once every two years, and even more frequently for those wearing eyeglasses and contact lenses. State board recommendations vary between different states, but generally glasses prescriptions are only valid for two years, and contact lens prescriptions are only valid for 1 year maximum. Even those who feel that nothing has changed should have regular check ups. Our bodies and our eyes are constantly changing and an eye check will make sure that your prescription lenses or glasses are giving you the best possible vision. It is hard to discern any small deterioration in our own eyesight, but an eyetest will quickly detect these. Also, if vision has changed in one eye, the other eye may be compensating for it, so the patient is not aware of the deterioration. Left unchecked this can cause eyestrain, headaches and nausea. During an eye examination the eye doctor will also check for overall eye health. It is most important that the doctor gets the opportunity to check your eye health as many eye diseases can occur without any warning signs. The doctor will measure the intraocular pressure, testing for the warning signs of glaucoma and they will look for first signs of macular degeneration, which if undetected can result in permanent loss of sight. They will also check for any signs of cataracts. In addition, since there are so many new inventions and advances in technology, an annual eye exam will allow the doctor to update and offer the latest technology to you.

19. I see fine, why do I need to see an Eye Doctor?

    Regular eye exams are the only way to catch "silent" diseases such as diabetes, glaucoma and other conditions in their early stages, when they're more easily managed or treated. Many conditions can be discovered in a carefully planned eye exam. Those who consider mass-produced, over the counter reading glasses are truly doing themselves a disservice, both financially and medically. One-size-fits-all reading glasses not only do not work well for most people who have a different prescription in each eye, and/or astigmatism, or whose lens and frame parameters are not measured correctly, they bypass the opportunity to have their eyes checked for early detection of many manageable diseases or conditions. For those insisting on selecting glasses not measured specifically for there eyes, headaches and eye fatigue are common symptoms.

20. Eye dilation is inconvenient for me. Is it necessary to have my eyes dilated during every eye exam?

    Whether eye dilation is necessary for every eye exam depends on the reason for your eye exam, your overall health and your risk of eye diseases. During an eye exam, your doctor uses special eyedrops to cause eye dilation. The drops cause the black portion at the center of your eye (iris) to widen, allowing your doctor a good view of the back of your eye. Eye dilation can help your doctor diagnose many diseases and conditions, such as: Diabetes Eye tumors High blood pressure Infectious diseases Macular degeneration Retinal detachment Vasculitis